Sunday, October 16, 2011

Processo e Procedimento

Procedure
A Document containing steps that specify how to achieve an Activity. Procedures are defined as part of  Processes. See also Work Instruction.

Process
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more  defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.

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