Five Aspects of Service Design

There are five aspects of design that need to be considered:

1. The design of the services, including all of the functional requirements, resources and capabilities needed and agreed
2. The design of service management systems and tools, especially the Service Portfolio, for the management and control of services through their lifecycle
3. The design of the technology architectures and management systems required to provide the services
4. The design of the processes needed to design, transition, operate and improve the services, the architectures and the processes themselves 
5. The design of the measurement methods and metrics of the services, the architectures and their constituent components and the processes.