Business Value

With good Service Design it will be possible to deliver quality, cost-effective services and to ensure that the
business requirements are being met. The following benefits are as a result of good Service Design practice:

1. Reduced total cost of ownership (TCO): cost of ownership can only be minimized if all aspects of services, processes and technology are designed properly and implemented against the design
2. Improved quality of service: both service and operational quality will be enhanced
3. Improved consistency of service: as services are designed within the corporate strategy, architectures and constraints
4. Easier implementation of new or changed services: as there is integrated and full Service Design, and the production of comprehensives Service Design Packages
5. Improved service alignment: involvement from the conception of the service ensuring that new or changed services match business needs, with services designed to meet Service Level Requirements
6. More effective service performance: with incorporation and recognition of Capacity, Financial, Availability and IT Service Continuity plans
7. Improved IT governance: assists with the implementation and communication of a set of controls for effective governance of IT
8. More effective service management and IT processes: processes will be designed with optimal quality and cost-effectiveness
9. Improved information and decision-making: more comprehensive and effective measurements and metrics will enable better decision-making and continual improvement of service management practices in the design stage of the Service Lifecycle.