quinta-feira, abril 07, 2016

Decision Categories


  • Eligibility or Approval—Is this customer/prospect/citizen eligible for this product/service?
  • Validation—Is this claim on invoice valid for processing?
  • Calculation—What is the correct price/rate for this product/service?
  • Risk—How risky is this supplier’s promised delivery date and what discount should we insist on?
  • Fraud—How likely is this claim to be fraudulent and how should we process it?
  • Opportunity—What represents the best opportunity to maximize revenue?
  • Maximizing—How can these resources be used for maximum impact?
  • Assignment—Who should see this transaction next?
  • Targeting—What exactly should we say to this person?

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