Decision Categories

• Eligibility or Approval—Is this customer/prospect/citizen eligible for this product/service?
• Validation—Is this claim on invoice valid for processing?
• Calculation—What is the correct price/rate for this product/service?
• Risk—How risky is this supplier’s promised delivery date and what discount should we insist on?
• Fraud—How likely is this claim to be fraudulent and how should we process it?
• Opportunity—What represents the best opportunity to maximize revenue?
• Maximizing—How can these resources be used for maximum impact?
• Assignment—Who should see this transaction next?
• Targeting—What exactly should we say to this person?